Ticket Solution - Kalash Services

At Kalash Services, we offer a robust and easy-to-manage Ticket Solution that helps businesses streamline their customer support processes. Integrated with our proprietary CALL-US platform, our ticketing system is built to handle everything from service requests and technical issues to complaint resolution and internal task management. With real-time visibility, workflow automation, and SLA tracking, our solution ensures that no customer query goes unresolved or unnoticed.

Centralized Issue Management for Multichannel Support

Our Ticket Solution provides a centralized system to capture, assign, and track support issues across various communication channels, including voice, email, chat, and SMS. Whether it’s an inquiry, a service complaint, or a follow-up task, every interaction is logged and converted into a ticket, ensuring complete traceability and accountability.

Workflow Automation and SLA Compliance

We understand that timely resolution is critical to customer satisfaction. That’s why our system supports automated ticket assignment based on department, priority, or agent availability. Each ticket is monitored through custom workflows with pre-set escalation paths to ensure SLA compliance. Clients and supervisors can easily monitor progress, flag delays, and receive real-time notifications when action is required.

Real-Time Dashboard and Reporting

Our ticketing system features a real-time dashboard where team leads and supervisors can view ticket volumes, open/closed ratios, response times, and individual agent performance. These insights help you make data-driven decisions, identify recurring issues, and continuously improve service delivery. Reports can be exported and customized to suit internal review or client-facing presentations.

Role-Based Access and Collaboration

Built with role-based access control, our Ticket Solution ensures that the right teams and individuals have access to the right information. Agents can collaborate internally, add notes, and escalate tickets when needed—while managers maintain oversight without clutter. This promotes transparency, collaboration, and a more responsive support environment.

Secure, Scalable, and Customizable

Our solution is hosted on secure servers with full data encryption, offering reliability and compliance with both local and international data protection regulations. The platform is also highly scalable, making it suitable for startups, enterprises, and large-scale BPO operations. Whether you need a standalone ticketing tool or a fully integrated solution with your contact center, we customize the setup based on your needs.

Empower Your Support Team with Smart Ticketing

With Kalash Services' Ticket Solution, you gain more than just a system—you gain a complete process for improving accountability, visibility, and efficiency in your customer support operations. Combined with our CALL-US contact center platform, our ticketing tool transforms how your team manages and resolves issues.