Software Development Services in Nepal

At Kalash Services, we specialize in software development services tailored specifically for customer service in various sectors. With a deep understanding of contact center operations and process outsourcing, our development team creates custom-built solutions that enhance operational efficiency, streamline communication workflows, and align with the unique goals of our clients.

Our software products are not just functional—they are crafted around the real-world challenges and needs of call centers and service-based organizations. Whether you're looking to digitize your communication flow, improve customer engagement, or analyze performance in real time, our development team delivers scalable and intuitive platforms that evolve with your business.

Built Around Experience: Our Proprietary Platform – CALL-US

At the heart of our technology offering is CALL-US, a powerful and flexible Contact Center Solution developed in-house by Kalash Services. Designed to support both inbound and outbound call handling, CALL-US enables businesses to manage their customer service operations with unmatched clarity, responsiveness, and control.

This flagship platform combines CRM integration, real-time dashboards, omnichannel communication, ticketing, and advanced analytics into one seamless system. With CALL-US, agents and supervisors gain the tools they need to collaborate effectively, monitor performance, and deliver consistent customer experiences across every channel.

Unified Dashboard & CRM Integration

CALL-US features a centralized dashboard that offers complete visibility into live operations, including call volumes, ticket statuses, and agent performance. It integrates with your existing CRM systems or provides a native customer database, ensuring service continuity and effortless access to client information. Both agent and supervisor panels are designed for usability, making navigation fast, logical, and intuitive.

Inbound & Outbound Campaign Management

Whether you're running sales outreach or handling high-volume customer queries, CALL-US simplifies campaign management. The system includes automated dialers, call routing logic, and fully customizable call flows to match different campaign needs. Scripted workflows ensure agents maintain a consistent tone and message, while improving efficiency and first-call resolution rates.

Omnichannel Customer Support

CALL-US supports integrated voice, chat, email, and SMS communication, allowing your team to manage customer interactions across multiple channels from a single platform. With a unified ticketing system and cross-channel conversation tracking, your customers enjoy seamless service experiences, and your teams gain better operational visibility and accountability.

Advanced Reporting & Analytics

Our platform includes data-rich dashboards that deliver real-time insights into operational metrics and KPIs. From call volume trends to agent productivity scores and SLA performance, CALL-US provides exportable reports that empower data-driven decision making. These reports are ideal for managers looking to improve service delivery or fine-tune workforce strategy.

Data Security & Role-Based Access Control

Security is a cornerstone of CALL-US. The system includes role-based access controls to limit permissions based on user roles, as well as end-to-end encryption and secure cloud storage. We adhere to local regulatory requirements and international data protection standards, ensuring full compliance and confidentiality for all user and customer data.

Why Choose Kalash for Software Development?

What sets Kalash Services apart is our in-house software development team with hands-on experience in the customer care industry. We’ve successfully deployed CALL-US in high-volume environments, including banks, insurance companies, ISPs, automotive sectors, and healthcare organizations. Our ongoing commitment to regular updates, dedicated support, and continuous innovation ensures your platform always keeps up with your business needs.

We don't just build software—we build solutions that work in sync with your contact center workflows, optimize your operations, and help your teams perform at their best. From custom CRM modules to analytics dashboards and process automation tools, our software is aligned with real-world customer service standards and expectations.

Let’s Build Smarter Contact Center Solutions Together

Whether you're looking to implement a contact center management system, enhance omni-channel communication, or develop custom tools to streamline your operations, Kalash Services is your trusted software partner for Contact Solution in Nepal. Contact us today to schedule a demo of CALL-US or discuss a tailored software solution for your business.