Contact Center Solutions in Nepal

At Kalash Services, we deliver comprehensive Contact Center Solutions that empower businesses to manage customer engagement efficiently across multiple channels. Built on our proprietary platform, CALL-US, our services are tailored to enhance customer satisfaction, optimize communication workflows, and boost agent productivity. Whether you're looking for inbound call handling, outbound campaign execution, or seamless multichannel support, Kalash provides the technology, people, and infrastructure to ensure your operations run smoothly and effectively.

Inbound Call Support for Seamless Customer Experience

Our inbound contact center services are designed to handle a wide range of customer interactions with professionalism and care. We manage customer service helpdesks, technical support, order management, appointment scheduling, and complaint resolution, ensuring your clients receive timely and accurate responses. Each call is handled by trained agents who follow standardized protocols, with complete visibility provided to clients through our integrated monitoring systems.

Outbound Campaigns That Deliver Results

Kalash Services offers strategic outbound call services to help you grow and retain your customer base. From lead generation and qualification to sales outreach, telemarketing, feedback collection, and customer follow-ups, we execute campaigns that are goal-driven and performance-tracked. Our teams are equipped with auto-dialers and campaign-specific scripts to ensure maximum call efficiency and consistent messaging.

Omni-Channel Communication Across Voice, Chat, Email & SMS

Today’s customers engage across multiple platforms—and so do we. Our CALL-US platform enables unified omnichannel communication, integrating voice calls, social media platforms, live chat, email, SMS, and a centralized ticketing system. With real-time dashboards and unified interaction histories, your team gains full visibility into customer conversations, allowing for consistent and personalized service regardless of the channel.

Multilingual Support with Local Relevance

To serve a diverse client base, Kalash offers multilingual support in English, Nepali, and Hindi. Our agents not only speak the language but also understand the cultural context, making communication more effective and customer-friendly. This service helps businesses expand their reach across Nepal and into international markets with confidence.

Powered by CALL-US – Our Proprietary Contact Center Technology

All our services are powered by CALL-US, a purpose-built contact center software developed in-house to manage both inbound and outbound operations. The system includes:

A user-friendly agent dashboard for handling calls efficiently
A supervisor console for real-time performance monitoring
CRM integration for centralized customer data access
An intelligent ticketing system to manage and resolve issues
An analytics dashboard that delivers insights on KPIs, resolutions, and call volumes

With CALL-US, businesses gain full control and visibility over their support operations, helping them maintain consistency, meet SLAs, and enhance decision-making through data.

Robust Infrastructure & 24/7 Operational Capability

Our contact center facility is built to support 24/7/365 operations, including holiday and weekend coverage. Housed in an international-standard, acoustically treated environment, the center includes power backup systems, food facilities, and secure lockers to ensure employee comfort and productivity. We maintain strict access control and full CCTV surveillance to safeguard client and customer data. With scalable, plug-and-play workstations, our infrastructure is built to grow with your business.

Serving a Wide Range of Industries

Kalash Services proudly partners with a diverse array of sectors, including telecommunications and ISPs, banking and finance, healthcare and hospitals, automotive sales and services, and government agencies. Our industry-specific expertise allows us to customize solutions that align with unique customer engagement requirements and regulatory needs.

Ready to Enhance Your Customer Engagement?

Whether you're setting up your first contact center or looking to scale an existing one, Kalash Services delivers technology-enabled customer support solutions that are secure, scalable, and service-focused. Let us help you transform your communication strategy with our CALL-US platform and contact center expertise.