Hospital Appointment Scheduling & Post-Visit Follow-Up

At Kalash Services, we provide specialized Hospital Appointment Scheduling and Post-Visit Follow-Up services designed to improve patient engagement, reduce administrative burdens, and ensure seamless communication between healthcare providers and their patients. Our trained agents and integrated contact center platform, CALL-US, work hand-in-hand with hospitals, clinics, and diagnostic centers to create a hassle-free experience for patients while helping providers stay efficient, responsive, and patient-focused.

Appointment Scheduling Made Simple

Our team manages end-to-end appointment booking and scheduling for hospitals and healthcare facilities, ensuring patients are guided through the process with care and clarity. Whether it's first-time consultations, specialist visits, or diagnostic tests, our agents coordinate with hospital systems to schedule appointments based on doctor availability, patient preferences, and urgency.

We provide real-time appointment confirmations, reminders via SMS or calls, and support for rescheduling or cancellations. This significantly reduces no-show rates, optimizes doctor schedules, and enhances patient satisfaction.

Personalized Post-Visit Follow-Up

Patient care doesn’t end at discharge. Our post-visit follow-up service ensures continuous engagement through timely wellness checks, medication reminders, feedback collection, and scheduling of follow-up visits. These interactions are crucial for boosting patient compliance, identifying complications early, and reinforcing trust in your healthcare brand.

Through scripted workflows and CRM integration, we maintain a complete history of each patient interaction, making every call more personalized and effective.

Multichannel and Multilingual Support

Our scheduling and follow-up services are available through voice calls, live chat, email, and SMS, allowing patients to choose their preferred mode of communication. We offer multilingual support in Nepali, English, and Hindi to effectively engage diverse patient populations across Nepal and beyond.

This accessibility ensures that every patient, regardless of language or location, can receive timely and understandable support.

Secure, Compliant, and Confidential

Handling sensitive health information requires a high level of security and discretion. Kalash Services follows strict protocols aligned with data privacy laws, hospital standards, and ethical practices. All patient data is stored securely within our system, with role-based access and encryption ensuring full confidentiality and compliance with Nepalese healthcare regulations.

Integrated with CALL-US Platform

Our CALL-US platform enables:

Calendar and shift integration with hospital information systems
Auto-reminders and SMS notification systems
Patient feedback capture and service quality analytics
Real-time dashboards for appointment load tracking and follow-up status

This tech-enabled approach allows healthcare providers to monitor every step of the patient journey and make improvements where needed.

Why Choose Kalash for Healthcare Communication Services?

Experience working with top hospitals and diagnostic centers in Nepal
Trained healthcare agents with knowledge of medical protocols and ethics
24/7 patient support, including weekends and holidays
Seamless integration with your HIS, CRM, or EMR systems
Reduced no-shows, improved follow-up adherence, and better patient experience

Let’s Simplify Healthcare Communication Together

With Kalash Services managing your appointment scheduling and follow-ups, your hospital can focus on what matters most — providing quality care. From first contact to long-term care coordination, we ensure patients feel supported every step of the way.