BPO Human Resources & Operations Management in Nepal

Home / BPO Human Resources & Operations Management in Nepal

At Kalash Services, we specialize in end-to-end Human Resources and Operations Management solutions designed specifically for the BPO and contact center industry. Whether you're launching a new support team, scaling your workforce, or optimizing existing operations, our integrated services help you attract, develop, and manage talent effectively while ensuring seamless business continuity.

Comprehensive HR Solutions Tailored for BPO Success

Our Human Resource services are built to meet the dynamic needs of customer service teams and outsourced operations. We manage every stage of the employee lifecycle, starting with strategic talent acquisition and resource forecasting. Our experienced recruitment team sources, screens, and selects top-tier candidates aligned with your organizational culture and performance goals. We also provide client-specific onboarding and induction programs to ensure new hires are ready to deliver from day one.

Beyond recruitment, we place a strong emphasis on training and development. Our role-based training modules are designed to sharpen technical skills, improve communication, and drive sales performance. Through regular upskilling sessions and soft skills workshops, we cultivate a culture of continuous learning with a measurable business impact.

Real-Time Workforce & Performance Management

Efficient workforce management is at the heart of our HR operations. We handle everything from staff scheduling and shift optimization to real-time attendance tracking and performance monitoring. Our KPI-driven approach ensures that your service level agreements (SLAs) and internal benchmarks are consistently met. With transparent reporting tools and daily productivity metrics, we provide actionable insights that enhance team performance and customer satisfaction.

Payroll, Compliance & Full Employee Lifecycle Management

Kalash Services delivers accurate and timely payroll services, including management of employee benefits, leave records, and government-mandated contributions. We manage every aspect of the employee journey—from onboarding to exit interviews—ensuring smooth transitions and legal compliance at all stages. Our HR processes are designed with built-in compliance to Nepalese labor laws, international BPO standards, and industry-specific policies.

We also help mitigate organizational risk through proper contract management, policy documentation, and audit readiness. Our commitment to data security and confidentiality ensures your workforce information is always handled responsibly and securely.

Operational Excellence for Scalable Service Delivery

Our Operations Management services focus on ensuring smooth day-to-day execution of contact center activities. We align operations with your SLAs and KPIs, ensuring that your business goals translate into front-line performance. Our team oversees call quality, agent productivity, and proactive client reporting, so you’re always in control of outcomes. This integrated operational model allows for fast deployment, scalable team management, and consistent service quality—whether for a short-term campaign or a long-term engagement.

Why Choose Kalash for HR & Operations Outsourcing?

Kalash Services brings unmatched expertise in delivering scalable BPO workforce and operational support. With over 300 trained professionals deployed across sectors like telecom, banking, insurance, and healthcare, we’ve earned the trust of Nepal’s top organizations. Our 95%+ client retention rate reflects our ability to adapt, deliver, and grow alongside our partners. We also offer flexible service models that can support everything from short-term hiring surges to full HR outsourcing for large-scale operations.

What sets us apart is our ability to integrate HR, IT, and operations management under one roof—enabling a holistic approach to workforce performance and contact center efficiency.

Let’s Build a Stronger, Smarter Workforce—Together

If you’re looking for a trusted partner to manage your BPO workforce and back-end operations in Nepal, Kalash Services provides the structure, strategy, and support you need to thrive. Contact us today to schedule a consultation or request a custom proposal tailored to your business goals.

CALL-US

Call Us Now!

977-01-5420893