At Kalash Services, we specialize in end-to-end Human Resources and Operations Management solutions designed specifically for the BPO and contact center industry. Whether you're launching a new support team, scaling your workforce, or optimizing existing operations, our integrated services help you attract, develop, and manage talent effectively while ensuring seamless business continuity.
Comprehensive HR Solutions Tailored for BPO Success
Our Human Resource services are built to meet the dynamic
needs of customer service teams and outsourced operations. We manage every
stage of the employee lifecycle, starting with strategic talent acquisition and
resource forecasting. Our experienced recruitment team sources, screens, and
selects top-tier candidates aligned with your organizational culture and
performance goals. We also provide client-specific onboarding and induction
programs to ensure new hires are ready to deliver from day one.
Beyond recruitment, we place a strong emphasis on training and
development. Our role-based training modules are designed to sharpen technical
skills, improve communication, and drive sales performance. Through regular
upskilling sessions and soft skills workshops, we cultivate a culture of continuous learning with a measurable business impact.
Real-Time Workforce & Performance Management
Efficient workforce management is at the heart of our HR
operations. We handle everything from staff scheduling and shift optimization
to real-time attendance tracking and performance monitoring. Our KPI-driven
approach ensures that your service level agreements (SLAs) and internal
benchmarks are consistently met. With transparent reporting tools and daily
productivity metrics, we provide actionable insights that enhance team
performance and customer satisfaction.
Payroll, Compliance & Full Employee Lifecycle
Management
Kalash Services delivers accurate and timely payroll
services, including management of employee benefits, leave records, and
government-mandated contributions. We manage every aspect of the employee
journey—from onboarding to exit interviews—ensuring smooth transitions and
legal compliance at all stages. Our HR processes are designed with built-in compliance
to Nepalese labor laws, international BPO standards, and industry-specific
policies.
We also help mitigate organizational risk through proper contract
management, policy documentation, and audit readiness. Our commitment to data
security and confidentiality ensures your workforce information is always
handled responsibly and securely.
Operational Excellence for Scalable Service Delivery
Our Operations Management services focus on ensuring
smooth day-to-day execution of contact center activities. We align operations
with your SLAs and KPIs, ensuring that your business goals translate into
front-line performance. Our team oversees call quality, agent productivity, and
proactive client reporting, so you’re always in control of outcomes. This
integrated operational model allows for fast deployment, scalable team
management, and consistent service quality—whether for a short-term campaign or
a long-term engagement.
Why Choose Kalash for HR & Operations Outsourcing?
Kalash Services brings unmatched expertise in delivering scalable
BPO workforce and operational support. With over 300 trained professionals
deployed across sectors like telecom, banking, insurance, and healthcare, we’ve
earned the trust of Nepal’s top organizations. Our 95%+ client retention rate
reflects our ability to adapt, deliver, and grow alongside our partners. We
also offer flexible service models that can support everything from short-term
hiring surges to full HR outsourcing for large-scale operations.
What sets us apart is our ability to integrate HR, IT,
and operations management under one roof—enabling a holistic approach to
workforce performance and contact center efficiency.
Let’s
Build a Stronger, Smarter Workforce—Together
If you’re looking for a trusted partner to manage your
BPO workforce and back-end operations in Nepal, Kalash Services provides the
structure, strategy, and support you need to thrive. Contact us today to
schedule a consultation or request a custom proposal tailored to your business
goals.
Call Us Now!
977-01-5420893