Kalash Services provides specialized support services tailored for the Banking, Financial Services, and Insurance (BFSI) sector. With a deep understanding of compliance, confidentiality, and customer experience, our contact center solutions help institutions manage high-volume interactions with precision and professionalism.
Multi-Channel Customer Engagement
We handle a wide range of
customer queries—from account inquiries, loan status updates, and payment
reminders to policy servicing, claims assistance, and grievance redressal. Our
multilingual agents are trained in financial communication protocols, ensuring clear,
accurate, and timely responses across voice, chat, email, and SMS channels.
Regulatory Compliance & Data Security
Security is paramount in the
BFSI sector. Our operations follow strict data protection policies, including
role-based access, encrypted systems, secure storage, and audit-ready
processes. We ensure full compliance with Nepal Rastra Bank guidelines and
applicable international standards.
Back-Office & Document Processing
We support financial
institutions with data entry, KYC/AML verification, claims documentation, and policy
updates, allowing internal teams to focus on core operations. Our back-office
services reduce turnaround time and ensure operational accuracy.
Scalable Support for Growing Institutions
Whether you're a large bank
looking to outsource overflow calls or an insurance firm launching a new
campaign, we offer flexible, scalable service models. Our team can operate as
your dedicated customer service wing or integrate seamlessly into your hybrid
support model.
Why BFSI Companies Choose Kalash
Call Us Now!
977-01-5420893